Technology FAQs

Adding Printers:

Logging in FAQ's:

  1. What can I do if my computer isn't attaching to the network?
  2. How do I update my school webpage?
  3. How do I share my Google calendar?
  4. How do I use VPN from home?
  5. I need to register for Professional Development. Where do I go to sign up?
  6. How do I log into NC Power School through NCEdCloud?

Email FAQ's:

  1. How do I access my KCS email account?
  2. How do I change my password?
  3. How do I add a signature line to my email?
  4. Are their limits to my Kannapolis email account?
  5. Why am I not receiving all my email messages?
  6. How do I set up my Contacts?
  7. How do I set up Groups in my Contacts?
  8. How do I delete an incorrect user name from my Contacts list?
  9. How do I create an email filter?
  10. I use a web browser to access my email. How can I be sure the connection is secure?
  11. How do I set up my Bookmarks/Favorites in Google Chrome?

Basic troubleshooting FAQ's:

  1. How do I add a printer to my computer? 
  2. What are some simple things I can do to prevent problems with my computer?
  3. How do I clear the cache?
  4. I keep getting this run-time error message when I'm on the Internet. How do I get rid of it?
  5. What do I do if my printer isn't printing?
  6. What do I do if my computer is frozen?
  7. Why does my school computer look and act differently from my home computer?
  8. How do I submit a technology work order ticket?  Send an email to

Saving, Filing, and Making Backups FAQ's:

  1. How should I organize my personal data?
  2. What's the big deal about backing up files?

Virus, Worm, and Spam FAQ's:

  1. I am getting SPAM in my inbox. What is going on?
  2. Anti-Virus FAQ's
  3. Where can I learn if it's a real virus or just a hoax?
  4. Where can I get a software repair tool for an identified virus?

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